F . A . Q
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F.A.Qs
Yes! Our free, no obligation home consultation service. Book an appointment with a Carpetright flooring expert for a time and day that’s best for you. They’ll discuss your flooring options and measure the rooms you want to transform, keeping waste to a minimum and getting you the best possible price.
The size of our flooring range across our branches means it’s currently not possible for us to offer a sample loan service in our stores. Our FREE online sample service is a great alternative, and allows you to order up to four flooring samples to be delivered within 5 working days. If you have a home consultation booked, you can request that our estimator bring samples of your preferred flooring along, for easy viewing in your home.
Yes! Simply select ‘Collect from Store’ at the checkout. ‘Collect from Store’ is available at the majority of our stores, but some of smaller or high street stores are unable to offer it. Please check your local Carpetright store, or contact them to see if you’re able to collect from them.
We aim to deliver all carpet orders within 2-3 weeks. However, delivery times can vary due to high order volumes or product shortages with the manufacturer. We work hard with our suppliers to prevent this where possible, but sometimes delays are out of our control. We work hard to fix them as soon as possible.
Our promise to you is that we’ll never be beaten on price. If we are, we’ll refund the difference if, within 28 days of purchase from us, you either: - Have a quotation for the same delivered and fully fitted floor covering products and services from another retailer at a lower price. OR - Find an equivalent divan, bed frame or mattress of the same brand from another retailer at a lower price. We also guarantee that we’ll beat the on-the-floor, delivered, fully fitted price from another retailer for the same floor covering, floor preparation and ancillary products. Additionally, we guarantee that we’ll beat the delivered price of an equivalent divan, bedframe or mattress of the same brand. For full T&C’s visit the Price Promise page here.
We can! Select our bed disposal service at checkout to make sure it’s included in your delivery. Just pay a small fee and this service removes the hassle of disposing of your old bed. When we come to deliver your new bed, mattress or headboard we’ll take away your old one. To find out more, take a look at our bed recycling service page.